Payment and Insurance for Counseling at Positive Directions
Insurance, sliding scale, and the Treatment Fund. We will help you figure out what is doable.
Need help finding the right place to start? Just ask – we’ll guide you.
We are an outpatient clinic operating during set business hours. If you need immediate mental health support, call or text 988 or dial 2-1-1, option 1. If you or someone is in immediate physical danger, call 911.
Cost should never be the reason someone goes without support.
We accept the broadest possible insurance, offer a sliding fee scale based on your situation, and operate a Treatment Fund that covers clients who are underinsured or uninsured. If something stands between you and care, talk to us. We will work with you.
Insurance we accept.
We accept and are in network with HUSKY (Connecticut Medicaid) and most state and commercial insurance plans.
- United Healthcare
- HUSKY (Connecticut Medicaid)
- Anthem Blue Cross Blue Shield
- Cigna
- Medicare
- Aetna
- Meritain
- Optum
- Oxford
- UMR
- Magellan
- Harvard Pilgrim*
Don’t see your plan? We’re in network with most major insurers, and for others, we can check your out-of-network behavioral health benefits. Call us and we’ll verify your specific plan.
*We are not in network with Harvard Pilgrim directly. However, some Harvard Pilgrim policies are administered through United Healthcare, and we may be able to see members under those plans. Because coverage varies by policy, we recommend confirming your specific plan’s network with us before your first appointment.
Sliding Fee Scale.
If you are underinsured or uninsured, our sliding scale adjusts your fee based on income and household size. There is a separate application for the sliding-fee scale, and we walk you through it during intake.
The Treatment Fund.
For clients who cannot afford the reduced sliding-scale rate, our Treatment Fund covers the gap. The fund is sustained by donors who believe care should not be cost-prohibitive.
Frequently Asked Questions
What if I don’t have insurance?
We have options. Sliding scale and the Treatment Fund are both available, and we will help you figure out what is doable.
Do you accept Medicare?
Yes
Do you accept out-of-network insurance?
We do not directly handle out-of-network billing, but we can provide a superbill which you can submit to your insurer for reimbursement.
Can you help me apply for HUSKY?
We can point you to the right resource and connect you with local navigators who help families enroll.
Do you work with employee assistance programs (EAPs)?
Yes, we work with some EAPs. We recommend calling us to verify before you schedule.
Are there any hidden fees?
No. We are upfront about cost. If your circumstances change during care, talk to your counselor or call us, and we will adjust.
What if I miss a session?
We kindly ask for 24 hours’ notice… otherwise, missing a session may result in a fee.
Do you prescribe medication?
Yes, Positive Directions provides medication management services. Counseling and medication are separate services and are billed separately, for each session. Many of our clients receive both services here. For more details, see our Medication Management page.
Ready to take the first step?
Confidential. No judgment. Just support.