Privacy Policy
We are an outpatient clinic operating during set business hours. If you need immediate mental health support, call or text 988 or dial 2-1-1, option 1. If you or someone is in immediate physical danger, call 911.
Effective date: [INSERT]
Positive Directions, The Center for Prevention and Counseling (“Positive Directions,” “we,” “us”) respects your privacy. This policy explains what we collect when you use positivedirections.org, how we use it, and the choices you have.
Health information notice If you are a client, the health information we collect as part of your care is protected separately under HIPAA and described in our Notice of Privacy Practices, not in this policy.
Information we collect
- Information you give us. When you fill out a form, request services, donate, subscribe to our newsletter, or contact us, we may collect your name, email address, phone number, and any message you send.
- Information collected automatically. Like most websites, we collect basic technical information such as device type, browser, pages visited, and referring site, through cookies and analytics tools.
- Donation information. When you donate, payment details are processed by our third-party payment processor. We do not store full payment card numbers on our servers.
How we use your information
We use your information to respond to your requests, provide and coordinate services, process donations, send updates you asked for, improve our website, and meet our legal and reporting obligations.
Text messaging and mobile information
If you give us your mobile number and opt in, we may send you text messages related to the service or program you requested.
- No mobile information will be shared with third parties or affiliates for marketing or promotional purposes.
- Text messaging opt-in data and consent will not be shared with any third parties, except with the aggregators and providers that deliver the text messaging service, and only to carry out your request.
- Message and data rates may apply. Message frequency varies. Reply STOP to opt out at any time. Reply HELP for help.
If you subscribe, we use your email address to send newsletters and updates. Every email includes an unsubscribe link.
Cookies and analytics
We use cookies and analytics tools to understand how visitors use the site. You can set your browser to refuse cookies.
How we share information
We do not sell your personal information. We share it only with service providers who help us operate, such as our email platform, text messaging provider, and payment processor, and only as needed to perform those services, or when required by law.
Data security
We use reasonable safeguards to protect your information. No method of transmission over the internet is completely secure, so we cannot guarantee absolute security.
Your choices and rights
You can opt out of emails and texts at any time. To ask what information we hold about you, or to correct or delete it, contact us using the details below.
Children’s privacy
Our website is not directed to children under 13, and we do not knowingly collect personal information from them through the site. Some of our programs serve minors. Those services are handled through our clinical and program intake process, not through this website.
Links to other sites
Our site links to other organizations, such as CTSupportGroup.org and partner resources. We are not responsible for their privacy practices.
Changes
We may update this policy. The effective date at the top shows the latest version.
Contact us
Positive Directions, 90 Post Road West, Westport, CT 06880. Phone 203-227-7644. Email info@positivedirections.org.